Dialogues at an IT help desk

Dialogues at an IT help desk

1. Troubleshooting Computer Issues

User: My computer keeps crashing whenever I open this application.

IT Support: Let’s check if the software is up to date and if there are any known compatibility issues.

Cartoon image depicting a frustrated user and an IT support professional in an office environment

2. Inquiring About Slow Performance

User: My laptop has been running very slowly lately.

IT Support: I recommend clearing your cache and checking for any unnecessary programs running in the background.

A cartoon-style office scene depicting a user with a concerned expression holding a slow-running laptop and an IT support person with a friendly

3. Discussing Software Updates

User: Should I install the latest operating system update?

IT Support: Yes, it’s important to keep your system updated for security and performance improvements.

Cartoon scene in an office setting, featuring two individuals. The first, a user, appears curious and somewhat concerned, holding a laptop.

4. Asking About Antivirus Protection

User: What antivirus software do you recommend for my PC?

IT Support: We recommend [Antivirus Software], as it’s reliable and compatible with our network.

A cartoon-style image capturing a conversation between a User and an IT Support staff in an office setting, without any text or signs with words.

5. Reporting a Security Concern

User: I think I received a phishing email. What should I do?

IT Support: Please forward it to our security team immediately and avoid clicking on any links in the email.

A cartoon-style scene in an office setting. A concerned user, a middle-aged Caucasian woman with short brown hair, wearing casual office attire

6. Requesting Help with Password Reset

User: I forgot my login password. Can you help me reset it?

IT Support: Sure, I’ll send you a password reset link to your registered email address.

In a cartoon style, create an office scene where a worried User, a middle-aged Caucasian man with short brown hair, dressed in business casual

7. Asking About Network Security

User: How secure is our company’s network?

IT Support: We have robust security protocols, including firewalls and regular network monitoring, to protect against threats.

Cartoon-style scene in an office setting. A user, an Asian female with long black hair, wearing a casual blue shirt, looks puzzled and is standing

8. Seeking Assistance with a Printer

User: I’m having trouble connecting to the network printer.

IT Support: Let’s check your printer settings and ensure you’re connected to the right network.

A cartoon-style image depicting an office scene. A user, a Caucasian male with short brown hair, wearing a blue shirt and glasses, looks concerned

9. Inquiring About Data Backup

User: How do I back up my work files?

IT Support: You can use our cloud storage service. Let me show you how to set it up.

In a modern office setting, a cartoon scene depicting a user and an IT support staff

10. Discussing Remote Work Setup

User: I need help setting up my home office for remote work.

IT Support: I can assist you with the VPN setup and remote desktop configuration.

scene in an office setting. On the left, a user, a middle-aged Caucasian man, appears slightly perplexed, standing near a desk with a computer

Useful Phrases

  1. “How can I reset my password?” 🗝ī¸
  2. “My computer is running slow.” đŸĸ
  3. “Can you help with a software installation?” đŸ’ŋ
  4. “I’m having trouble connecting to the Wi-Fi.” đŸ“ļ
  5. “Is there an update available for this program?” 🔄
  6. “How do I back up my files?” ☁ī¸
  7. “I think I’ve received a phishing email.” đŸŽŖ
  8. “Can you help set up my email account?” 📧
  9. “I need access to a shared folder.” 📁
  10. “My screen keeps freezing.” ❄ī¸
  11. “How do I scan for viruses?” đŸĻ 
  12. “The printer isn’t working.” 🖨ī¸
  13. “Can I get a new keyboard or mouse?” ⌨ī¸đŸ–ąī¸
  14. “How do I use the VPN for remote access?” 🔒
  15. “I accidentally deleted a file, can I recover it?” 🗑ī¸â†Šī¸
  16. “Is the server down right now?” 🌐❌
  17. “I need help with dual monitor setup.” đŸ–Ĩī¸đŸ–Ĩī¸
  18. “How do I encrypt my data?” 🔐
  19. “Can you upgrade my computer’s RAM?” 💾
  20. “I’m getting an error message when opening this application.” ⚠ī¸

Vocabulary

  • Password 🗝ī¸
  • Computer đŸ’ģ
  • Software đŸ’ŋ
  • Wi-Fi đŸ“ļ
  • Update 🔄
  • Backup ☁ī¸
  • Phishing đŸŽŖ
  • Email 📧
  • Folder 📁
  • Freeze ❄ī¸
  • Virus đŸĻ 
  • Printer 🖨ī¸
  • Keyboard ⌨ī¸
  • Mouse 🖱ī¸
  • VPN 🔒
  • Recover ↩ī¸
  • Server 🌐
  • Monitor đŸ–Ĩī¸
  • Encryption 🔐
  • RAM 💾
  • Error ⚠ī¸
  • Data 📊
  • Network 🌐
  • Tech Support 🛠ī¸
  • Login 🔓
  • Firewall đŸ”Ĩ🧱
  • Troubleshoot 🔍
  • Antivirus 🛡ī¸
  • Download âŦ‡ī¸
  • Upload âŦ†ī¸