English dialogues at a cosmetics store

English Dialogues at a Cosmetics Store

Greeting and Introduction

Customer Service (CS): “Welcome to [Store Name]! Is there anything specific you’re looking for today?”
Customer (C): “Thank you, I’m just browsing for now.”

Greeting and Introduction

Skin Care Consultation

CS: “Have you tried our new hydrating serum? It’s great for dry skin.”
C: “No, I haven’t. Can I test it out?”

CS: “What’s your skin type? We can help you find products that are perfect for you.”
C: “I have sensitive skin. What would you recommend?”

Skin Care Consultation at a cosmetic store

Makeup Inquiry

CS: “Are you looking for a foundation with full coverage or something more natural?”
C: “I prefer something lightweight. Do you have any mineral foundations?”

CS: “This lipstick shade is very popular this season, would you like to try it on?”
C: “Sure, do you have a tester available?”

Makeup Inquiry

Fragrance Sampling

CS: “Are you interested in our new range of perfumes? We have some lovely floral notes.”
C: “I’m looking for something with a citrus scent, actually.”

CS: “This fragrance has been a best-seller. It has a mix of woody and musk notes.”
C: “May I have a sample to wear for the day and see how it settles on my skin?”

Fragrance Sampling

Hair Care Discussion

CS: “We’ve got a new line of sulfate-free shampoos that are great for maintaining hair color.”
C: “That sounds good. Is it suitable for daily use?”

CS: “If you’re dealing with frizz, this leave-in conditioner has been highly reviewed.”
C: “I need something for heat protection as well. Do you carry any?”

Hair Care Discussion

Men’s Products

CS: “We have a range of skincare products specifically formulated for men. Would you like to check them out?”
C: “Yes, I’m looking for a good aftershave balm.”

Assistance and Recommendations

CS: “If you need any help finding a product or want a recommendation, feel free to ask me!”
C: “Actually, I’m looking for a gift. What are your bestsellers?”

Assistance and Recommendations

Special Offers and Promotions

CS: “Just to let you know, we have a 3-for-2 offer on all lip products this week.”
C: “Great, I’ll take a look at the lipsticks then.”

Product Inquiries

CS: “Can I help you find a particular shade of eyeshadow or a type of product today?”
C: “I’m looking for a waterproof mascara. What would you recommend?”

Makeup Tips and Tricks

CS: “If you’re looking to make your eye color pop, these complementary eyeshadow colors can really help.”
C: “I have brown eyes; what colors do you suggest?”

Makeup Tips and Tricks at a Cosmetic Shop

Skin Care Routine

CS: “Adding a toner to your routine can help balance your skin’s pH. Would you like to try one for your skin type?”
C: “I’m not sure about my skin type; can you help me figure that out?”

Anti-Aging Products

CS: “Our anti-aging line is currently on sale. We have some excellent products with retinol and hyaluronic acid.”
C: “Do you have anything that’s good for sensitive skin as well?”

Vegan and Cruelty-Free Options

CS: “We have a range of vegan and cruelty-free products. They’re very popular and effective.”
C: “I’m looking for a cruelty-free moisturizer. What are my options?”

Vegan and Cruelty-Free Options

Color Matching

CS: “Would you like a free color-matching service to find the perfect foundation for your skin tone?”
C: “Yes, that would be great. I often have trouble finding the right match.”

Nail Care

CS: “We’ve just received the latest colors in our gel nail polish line. Would you like to see them?”
C: “Can you recommend a good top coat to go with gel polish?”

Product Demonstrations

CS: “We’re demonstrating how to use our new contour palette this afternoon. Are you interested in a mini makeover?”
C: “That sounds fun. How long does the demonstration take?”

Product Demonstrations

Sensitive Skin Solutions

CS: “For sensitive skin, our fragrance-free and hypoallergenic line is perfect. Would you like to try some samples?”
C: “I would. I need something that won’t irritate my skin.”

Organic and Natural Products

CS: “We’ve expanded our organic section. These products are made with natural ingredients and without synthetic chemicals.”
C: “Do you have any organic facial oils?”

Gifts and Sets

CS: “Looking for a gift? We have some beautifully packaged sets that are perfect for special occasions.”
C: “I need a birthday gift for my friend who loves makeup. What do you suggest?”

Gifts and Sets at a cosmetic shop

Seasonal Offers

CS: “We have a special promotion for the summer season on all sun protection products.”
C: “I’m in need of a new sunscreen. What SPF do you recommend?”

After-Purchase Care

CS: “Remember to store your products in a cool, dry place to maintain their quality.”
C: “How long can I keep these products before they expire?”

Customer Feedback

CS: “We always appreciate customer feedback. Please let us know if there’s anything we can improve upon your next visit.”
C: “Will do. I’ve had a great shopping experience today, thanks!”

Customer Feedback at a Cosmetic Store

Parting Words
CS: “Thank you for shopping with us. Have a great day!”
C: “Thank you, I’ll definitely come back soon.”

Sample sentences

Do you offer makeup tutorials or classes?
How often should I replace my mascara?
Can you recommend a good daytime moisturizer with SPF?
I’m worried about hair loss. Do you have any treatments that can help?
Do you sell natural or organic makeup brands?
Are these lipsticks lead-free?
How long can this nail polish last without chipping?
I need a gentle makeup remover. Any suggestions?
Can this face mask help with minimizing pores?
What’s the best product for smoothing out fine lines?
Do you price match with other stores?
Can you help me find a good exfoliating body scrub?
How often do you get new color palettes for your eyes?


Foundation πŸͺž
Mascara πŸ‘οΈ
Lipstick πŸ’„
Eyeshadow 🎨
Blush 😊
Concealer πŸ–ŒοΈ
Powder πŸ§‚
Primer 🧴
Nail polish πŸ’…
Brushes πŸ–ŒοΈ
Moisturizer πŸ’¦
Serum πŸ’§
Cleanser 🧼
Toner 🍢
Sunscreen 🌞
Eyeliner ✏️
Lip gloss πŸ‘„

Highlighter ✨
Contour 🀎
Eyebrow pencil πŸ–οΈ
Lashes πŸ¦‹
Beauty blender πŸ‘
Skincare 🌿
Fragrance 🌺
Palette πŸ“š
Vegan 🌱
Organic πŸƒ
Anti-aging πŸ•°οΈ
Acne πŸ›‘
Sensitive skin 🀍
Exfoliate πŸŒ€
Mask 🎭
Set πŸ“¦

Offer 🏷️
Tester πŸ§ͺ
Shade 🌈
Waterproof πŸ’¦
Matte 🚫✨
Shimmer πŸ’–
Glow 🌟
Lip liner πŸ‘„βœοΈ
Balm πŸ’‹
Makeup remover 🧴🚫
Pore πŸ•³οΈ
Bronzer πŸ–οΈβœ¨